Shipping policy

At at.home - Fashion Walk, we understand that your purchase is a long-awaited addition to your living space. We are committed to transparency and care throughout the entire journey of your Voxel™ order.

Our Distribution Approach

To provide you with high-quality, distinctive home goods, we leverage a global logistics network. By coordinating shipments directly from our specialized fulfillment centers, we ensure that every item is handled with precision and delivered with minimal environmental impact.

1. Order Preparation & Dispatch

We dedicate time to verify that your items meet our quality standards before they depart.

• Processing Window: Kindly allow 2–4 business days for order assembly and thorough inspection.

• High-Demand Seasons: During peak shopping periods or holidays, please anticipate a potential extension of up to 5 business days for order preparation.

• Logistics Charges: We maintain a straightforward, flat shipping rate of $5.99 on all orders, ensuring simplicity regardless of your location.

2. Transit Estimates

Delivery timelines are based on regional transit performance. Please note these are projections, not absolute guarantees.

3. Tracking Your Shipment

Upon dispatch, a notification will be sent to your email containing your tracking credentials.

• System Latency: Please permit 1–3 business days for initial scan data to reflect within the carrier’s system.

• In-Transit Status: If updates appear stagnant, your package is likely continuing its journey through our global logistics corridors.

4. Import Fees & Local Regulations

International deliveries are processed on a Delivered Duty Unpaid (DDU) basis.

• Responsibility for any import taxes, customs levies, or local duties rests with the recipient.

• While typical household items often bypass these fees, please consult your local customs authorities for specific information.

5. Order Adjustments

Our fulfillment system operates with speed to avoid delays. If you require a change to your delivery address or wish to cancel your purchase, please email service@modulusiokvip.com within 12 hours of payment. Once an order enters the dispatch queue, we are unable to intercept or amend it.

6. Resolving Transit Issues

We stand by the quality of your purchase.

• Damage Reporting: Should an item arrive compromised, please document the condition with photos and alert us within 72 hours. We will promptly facilitate a replacement.

• Loss in Transit: In cases where a courier verifies a package is definitively lost, we will initiate a replacement shipment at no additional expense.

Thank you for choosing at.home - Fashion Walk. We are honored to contribute to your home’s story.